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Bad marketing tanks REALLY good ideas š”
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ToggleA founder said this to me on a call last month: “We’re doing everything. Email, paid, social, a podcast, a referral program. I have no idea which one is making us money.”
Reader, she wasn’t failing at marketing. She had more of it running than most companies TWICE her size. What she didn’t have was a line connecting any of it to a dollar.
That’s the real question buried inside “how do I get my marketing to drive revenue.” You’re already doing plenty of marketing. What you’re missing is which parts of it actually work, and how to pour more into those.
Here’s the short answer, and then I have a story to prove it:
Most marketing starts with tactics. A brand decides it needs to post more, or run ads, or send a newsletter, and hopes revenue shows up magically at the other end. This cycle runs for months before anyone asks whether it moved a number that matters.
The hack: Flip the order.
Name the ONE business number you’re trying to move before you touch a single channel.
Not opens. Not followers. Not reach.
You want to name a number your CFO would recognize on sight: revenue per customer, lead-to-sale conversion, lifetime value. Then every channel gets one job, which is to move that number. That’s how you tie marketing to revenue instead of hoping the two find each other on their own.
This sounds obvious… and yet… nobody does it. It’s the difference between a marketing calendar and a marketing strategy.
KidsWatch is a pediatric practice with urgent care and primary care under one roof. When we started working with them, the demand was already there. Families found them when a kid spiked a fever at 8 pm and the regular pediatrician’s office was long closed. Then those same families walked right back out the door and returned to their old doctor for everything else.
Every urgent care visit was a customer they won once and lost the same night. The marketing was aimed at the wrong number. It chased visits when the money lived in the second visit, the third, and the ten after that.
So, we picked the number that actually compounds: urgent-care-to-primary-care conversion, the rate a one-time visit turned into a family that stayed. Every channel got aimed at it. Local partnerships to build trust before the fever ever hit. Email that stayed useful between visits instead of going quiet for months. Ads and social pointed at the same outcome instead of running up awareness for its own sake.
Conversion went from 6% to 15.1%. More than double.
That single shift added $840K in new customer lifetime value in under 6 months, all of it from turning traffic they already had into families that stayed.
You probably don’t run a pediatric clinic. Doesn’t matter. The pattern is everywhere.
If you win a customer once and then hope they wander back on their own, your real growth is in the second sale, and you’re likely spending all your marketing energy on the first. Med spas, dental groups, subscription brands, any business built on repeat purchases is sitting on the exact no mans land that KidsWatch was.
The move is the same every time: Find the number that compounds. Aim everything at it. Cut what doesn’t serve it (within reason).
Marketing that drives revenue is pointed. Same effort you’re spending right now, aimed at one number instead of ten. That’s the whole difference, and it’s usually worth six figures.
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Ā© 2023 Brand Good TimeĀ® | Florida Marketing Agency
Privacy Policy |
This website was built by the most fun team ever (ahem, it's us, Brand Good TimeĀ®).